Reference

chord 33x Privacy Policy for Your Account

Our chord 33x Privacy Policy explains what we collect when you create an account, browse Speed Baccarat or check DANA and QRIS status, and how we use those…

Account dataWallet recordsCookie choicesSecurity requests
chord 33x chord 33x Privacy Policy for Your Account
POLICY HELP

Get Clear Answers About Policy Requests

Our support route is available when a Privacy Policy question affects your account or wallet record. Start from the account help path and include the phone number linked to your profile, the relevant transaction reference and the device you used. We may ask for account details before discussing personal data, while requests involving Semarang or other Indonesia access remain subject to local law.

Team online

Access questions

Ask us which account records we hold and why they are used. We will first match your request with the verified phone number and may request a recent login detail.

Wallet records

For DANA, OVO, GoPay or QRIS records, send the transaction reference and date shown in your account. We use those details to locate the correct payment event.

Change requests

If a profile detail is outdated, contact account help with the field needing correction. We check the request against your account before changing personal data or access settings.

SECURITY PRACTICE

Protecting Your Login And Wallet Records

Privacy at chord 33x depends on practical account controls rather than broad promises. We separate profile details from technical session logs, limit internal access to operational needs and use verification before discussing…

Account details

We use your sign-up details and verified phone number to create, maintain and protect your account. You should keep those details current so a data request can be matched accurately.

Device activity

A mobile or desktop browser can send session time, browser type, IP-related signals and security events. These records help us identify unusual login patterns without treating them as public account content.

Cookie settings

Cookies can remember a session and support account navigation. You can adjust cookie controls in your browser, although restricting them may require another login before the lobby or account page loads.

Wallet protection

Payment references for DANA, QRIS, OVO, GoPay and bank transfer are checked against your account details. We use matching and verification steps before discussing or correcting a wallet record.

Retention period

We keep account, security and transaction records only as long as needed for service delivery, dispute handling, fraud checks and legal duties, then delete or anonymise them under our retention process.

Your request path

You can ask about access, correction, deletion or use of your personal data through account help. Include your verified phone number and request details so we can respond to the right person.

Privacy Policy Questions For Indonesia Accounts

These Privacy Policy answers focus on the account steps, wallet records and device access you are most likely to ask about before opening an account. If your question concerns a specific transaction or login, use the account help path with the matching reference.

It covers account details, phone verification, device and login events, cookies, wallet references, retention and your requests to access or correct personal data. Access remains where local law permits.

Yes. When you use DANA or QRIS, we may retain a transaction reference, status, timestamp and account match. We use those details to support payment checks, disputes and security.

A mobile browser may provide session time, browser type, IP-related signals and security events. We use this technical data to keep account access safe and understand whether a login appears unusual.

You can request a correction through account help. Include the verified phone number, the field that needs changing and any supporting detail. We verify the request before updating the account.

We retain wallet and transaction records for the period needed for service delivery, dispute handling, security checks and legal duties. After that period, records are deleted or anonymised under our process.

Contact account help and ask for access to your personal data. Provide your verified phone number and describe the records you need, such as login events, profile details or QRIS references.

Yes. Use the cookie controls in your browser to restrict or remove cookies. Some account pages may then ask you to log in again, because the session cookie is no longer available.